Supporting Beyond Delivery

When you purchase kit from FlamePro, our job doesn’t stop there. Optimal protection depends on PPE being clean, a good fit and in top condition for every call out. Then at the end of its life, it needs to be disposed of responsibly.

After-sales care and maintenance is crucial to keep your team safe. At FlamePro we take this responsibility seriously. In the UK, we offer a full service package to ensure you consistently get the best from your PPE.

The risks

Dirty firefighting suits can be dangerous to health. Good quality PPE protects against contaminants like chemicals, blood, carcinogens and toxic smoke particles. But after an incident, these harmful substances remain on the outer layers of the PPE. Firefighters continue to be at risk until the kit is carefully removed and decontaminated.

The requirements

National and international guidance from the BSI and ISO states that firefighting PPE must be cleaned after every fire-related incident. The Fire Brigades Union DECON campaign is taking this further, calling for stricter monitoring and decontamination policies.

Fire and Rescue Services have a duty of care to their crews. They must minimise the immediate and long-term health risks. To keep everyone at the station safe, exposed kit should be contained and professionally decontaminated.

Keep it clean and fit for purpose

You can depend on us to handle ongoing PPE cleaning and maintenance. Our full service package offers the benefits of a local service, combined with specialist expertise. We clean and decontaminate PPE at 22 aftercare service depots across the UK. Clean kit is returned within seven days, ready for action.

We use the latest technology at our depots to scan and inspect your kit for signs of damage. Repairs are undertaken as part of the seven-day service and meet our high manufacturing standards. If repairs are un-economic, the kit is retired and replaced.

Take stock

Our Wardrobe Management Portal gives you real-time access to the history and status of each garment in our care. Track the date of manufacture, the wearer, and every clean and repair. Place new orders and rank changes.

Size up

Accurate sizing is crucial to our after-sales service. Oversized garments can be too heavy and risk snagging. Tight garments reduce air gaps and compromise thermal protection and movement. It’s essential that firefighters get a good fit to operate safely.

FlamePro’s Sizing App revolutionises the sizing process. Convenient, quick and accurate, it saves valuable time and resources. AI technology captures precise measurements, ensuring comfort, mobility and safety for each wearer.

For those that prefer a personal service, we offer an in-person sizing option. Our sizing team will visit your crew members at all your locations to ensure correct size and fit.

Recycle

Our environmental impact matters. We work hard to protect firefighters, and we want to protect our planet too. FlamePro is proud to offer a comprehensive, scalable recycling package for firefighting PPE.

The FlamePro Recycle scheme accepts firefighting clothing, boots and helmets from any supplier to be reused, repurposed and recycled. Our services are scalable, whether you require occasional box returns, or regular recycling bin collections across multiple sites. These initiatives can help your organisation hit its sustainability targets. Together, we can all make a difference keeping firefighting PPE out of landfill.

Our global commitment

Whilst our full range of care and maintenance services is currently available in the UK, we’re actively sourcing worldwide partners to help us deliver these services globally too. Your FlamePro sales contact can advise on aftercare services available in your location.

Ultimately, taking care of your kit is taking care of your crew. From design to manufacture, sizing, tracking, cleaning, repairs and recycling, FlamePro will help you get the best out of your PPE for its lifetime and beyond.

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Supporting Beyond Delivery

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